PRIVACY POLICY

Because Lenizer FZ LLC and/or Lenizer Medical Trading LLC ( “we” “us” “our”) collects certain personally identifiable information from you when you register on our website or when you use our services to purchase our pectiv products, it is pertinent we explain our privacy policy to you.

Scope:

Our privacy policy is applicable to all users of our website including registered and unregistered users. Our privacy policy is also applicable to purchasers of our pectiv products.

Purpose:

The purpose of this privacy policy is to:

  • Describe the type of personal information we collect from you.
  • Describe how we use the personal information we collect from you.
  • Inform you of our data security practices.

Please be informed that your use of our services is subject to our Terms and Conditions of Sale which also incorporates this Privacy Policy.

Our Privacy Policy:

Our privacy policy gives insight to our collection and use of your personal data. It addresses all frequently asked questions with respect to the processing your personal data from an ecommerce store. Our privacy policy is subject to change because it is not static in nature. Whenever we effect a change either to comply with the provisions of any law in UAE relating to the protection of your personal data or in our sole discretion we shall promptly inform you by a pop-up message on our website and by posting the updated version on our website.  We might also notify you of any changes to our privacy policy through an email message. You are enjoined to read this privacy policy and any futuristic updated privacy policy published on this website in order to be properly informed of how we handle your personal information. Your continuous use of this website after any updated version of our privacy policy is posted, means you have read the latest version of our privacy policy.

 

Your personal information

Your personal information is any information that identifies you. For instance, your name, email address, residential address etc.

Types of Personal Information you provide

You provide the following types of personal information to us when you register or sign-up on our website:

Email address: You provide us with your email address to enable you register on our website.

You provide the following types of personal information to us when you register and pay for our pectiv products:

  • First name and Last name
  • Credit or debit card information such as the card number, expiration date and cvv.
  • Billing address
  • Shipping address

 

Types of Personal Information we accumulate

We automatically accumulate Internet Protocol (IP) address, device identifier, cookie and other web technologies when you sign-up on our website or when you visit our website or purchase pectiv products from our website.

To enhance our site, we use “cookies” to customize the information presented to you. Cookies are small text files that are saved by your browser on your computer’s hard drive and which may contain information such as your preferences. For instance, they tell us which pages you visit most often, and if you receive any error messages from our web pages. It also lets you place pectiv products in a shopping cart on our website, switch to another page or even another site, and when you come back, the site recognizes you and the current state of your cart.  It lets us remember your debit or credit card information to enable easy payment for your next time purchases.

Most Internet browsers automatically accept cookies, but you can adjust your browser settings to prevent cookies from being stored on your computer. Nevertheless, when you do this you may no longer have access to some or all of our website features.

We also use Google Analytics software to collect information about how you use our site. We do this to help make sure the site is meeting the requirements of its users and to assist us make enhancements, for example improving site search.

Using your personal information

The essence of collecting your personal information is to assist us in providing our services to you. Meaning we only collect your personal information because they let us provide our services to you. For instance, your card information lets you pay for our pectiv products and your shipping address lets us deliver to you the pectiv products you purchased. Also, your email address lets us register you on our website to enable you have access to purchase our pectiv products. In a nutshell, we use your personal information for the following:

  • To provide our pectiv products and services to you.
  • To respond to your emails or messages asking about our products.
  • To provide outstanding customer service to you.
  • For legitimate purposes and to advance our legitimate interest.
  • In compliance with the provisions of the law.
  • You asked to or consented to us using your information in a certain way.

 

Sharing your personal information

We have utmost regard for your privacy and as a result we will not make public your personal information. We will also not distribute or share your personal information except in limited circumstances. The limited circumstances where we might share your personal information with third parties are:

a. Our Service Providers: We hire other companies or work with other companies to provide certain services in respect of our pectiv products you purchased. Consequently, we share your information to our service providers to enable them provide products or services to you. Instances of this are:

  • We use a third-party payment processing company to receive and process your credit or debit card transactions for us.
  • We use a third-party logistics company to courier your pectiv products to you.
  • We use third party email services to send emails to you.

Please be informed that we would only share the relevant personal information that is necessary to assist each service provider in providing these services.

b. Business Acquisition: Lenizer FZ LLC and/or Lenizer Medical Trading LLC may decide to buy or sell assets or in the case of a buyout, bankruptcy, acquisition, change of control, customer information is typically one of the business assets that would be transferred or acquired by a third party.

c. Compliance with the law: We have the right to access, read and disclose any information that we believe is essential to comply with law or court order or to protect the rights of our employees.

Retention

Your personal information is preserved for as long it is needed to provide our products and services to you and thereafter it is preserved in accordance with our data retention laws. Upon the expiration of the legally required period of retention, we shall erase your data.

Data Safety

The internet is not invulnerable, and this makes it impossible to guarantee the safety of personal data while in transit. We have however employed standard technology to keep your personal data secure. We have set up systems and processes to prevent unlawful access of your personal information using varying levels of encryption.

As part of our privacy policy, we have thoroughly examined the security of the third-party payment processor. Thus, your payments for our pectiv products are made through Secure Sockets Layers (SSL) which uses encryption algorithms to scramble data in transit and makes your card information impossible to read.

Your account is also protected by a password for your privacy and security. For security purposes, you are not allowed to access your account through a third-party site or service. You are also obliged to avert illegal access to your account and personal information by protecting your password. 

In the event of a data breach, we shall immediately activate steps to mitigate the loss, investigate the breach, and inform the appropriate regulatory bodies. We shall also inform you where your personal data was part of the personal data breached.

Children’s privacy

Children under 13 are mandated not to register, purchase our products or use our services or send any personal information about them to us. While children age 13-17 are not allowed to provide us with their personal information without the written consent of their parents or guardians or without the supervision of their parents or guardians.  If you notice that your child below the age of 13 has provided us with her personal information or your child between the age of 13-17 has provided us with their personal information without your consent, send us an email and we shall immediately delete the personal information.

Questions

If you need clarification about this privacy policy or you have questions about this privacy policy, ask us by sending an email to [email protected] and we shall respond within the shortest possible time.